Last modified on April 14, 2021
We
(hereinafter referred to as the “Knectek”, “us”) respect and take your personal
privacy seriously, therefore we create this privacy policy (the “Privacy
Policy) to describe what information we collect and receive from users
including information related to the past use of the Knectek services (the
“Services”), including but not limited to Knectek device (the “Product”),
software app (the “App”), website, firmware, and cloud service, how we use,
protect, and disclose that information, and your rights in relate to the
information you provide when you use the Services, including your order and
payment information.
Any
information related to an identified or identifiable natural person; an
identifiable person is one who can be identified, directly or indirectly, in
particular by reference to a name, an identification number, payment
information, location information, an IP address or the unique identifier
allocated to each Knectek device, or in certain circumstances, your
transactions with us or some of our business partners or your third party
users, and that is not otherwise publicly available (hereinafter referred to as
the “Personal Information”) is subject to this Privacy Policy. You acknowledge
that by using the Services, you consent to the collection, use, and disclose of
your Personal Information as described in this Privacy Policy.
From
time to time, as may be required by applicable law, we may also seek your
explicit consent to process certain data and information collected during your
use of the Service. Concurrent, you also acknowledge that we have the right to
update and/or change the Privacy Policy at any time. If there is any new update
and/or change in the Privacy Policy, we will post a new version on Knectek
website at knecteklabs.com (the “Site”). Concurrent, we will also notify you
about significant changes in the way we treat your personal information by
sending a notice to the then-current e-mail address stored in your Knectek
account or by placing a prominent notice on the Site or on the app. Your
continued use of the Services after the update and/or change will signify your
consent of any adjustment to the Privacy Policy. You are therefore advised to
re-read this Privacy Policy on a regular basis. If you object to any of the
changes to this Privacy Policy, you must cease using the Services and may
request us to erase your Personal Information.
We
collect your Personal Information when you create a new Knectek account, when
you use our Product and Services, when you visit our pages or the pages of our
partners, and when you use Internet access through our partners. We
automatically receive and records information on our server logs from your
browser, including your IP address, cookie information, device information,
device measured temperature, content materials you created on our Product and
Services, and the content page you requested.
To
complete the order from the Site, you need to provide an email address, a first
and last name, a shipping address, a phone number, and a payment information,
such as your credit card or payment account information. Your payment
information is needed to process your order and is not stored on Knectek
server.
To
use Knectek Services, you may need to create a Knectek account where your valid
email address and created password are collected & stored for your use of
the Services. We do not identify you personally to other users or make your
account information available to any third party in any way that could identify
you without your prior consent.
When
you activate a Knectek device using the Knectek app, that Knectek’s unique
identifier (or Knectek ID) will be associated with your account. If you choose
to name your Knectek device or add a photo of it, this information will also be
associated with your account.
If
you are using the Knectek printer product (the “Printer”), to accomplish the
Internet printing, we may temporarily store your content and the conversion of
your content on Knectek Cloud. You agree your content can be rendered and
converted on Knectek Cloud to the format that the Printer accepts for printing.
Your content, including the content converted from your content, will be
deleted from Knectek Cloud after it is successfully printed by your designated
Printer or the content stays on the Knectek Cloud longer than the maximum cache
time. You agree that the cache time is no shorter than 72 (seventy-two) hours
since the time it is sent to Knectek Cloud to handle cases, including but not
limited to out-of-paper, printer-head-overheated,
Internet-service-interruption, or power failure. You understand the actual
cache time can be affected by, including but not limited to the service
maintenance, system performance, or program functionality and defectiveness. We
agree to do our best to ensure your content stays on Knectek Cloud as short as
possible without compromising the Internet printing functionality. If your
Printer is not registered with a Knectek account, you agree whoever connects to
the same network as the Printer does, can obtain the equal permission of the
Printer as you. If you share the control of your Printer to the third-party,
you agree that your Printer accept and print the contents sent from the
third-party that you shared your Printer with. We may collect the usage
information, including but not limited to printing time, paper consumption,
printing error, network status, button clicks, firmware versions, geo
information of the requests, but we will never collect your content, including
the conversion of your content.
If
you are using the Knectek tracking product (the “Tracker”), the main purpose of
the Tracker is to help you to find or locate where your items are. Therefore,
it’s necessary to collect information about your device (e.g. smartphone)
location information and your Tracker’s location information (the “Location
Information”). By naming a location, you agree that Knectek can share the
location name anonymously to other users. This information will be used to make
it easier for you and other users to understand the Location Information. While
the app of the Tracker is running on your device, it periodically transmits
your Location Information. This allows Knectek to show you, on your map, the
last place your Tracker that was seen by your device or the location history of
your Tracker. We may also collect and update Location Information of your Tracker
anonymously from other Tracker users who are running the App within Bluetooth
range of your Tracker. In like manner, we may also collect location information
about other Tracker users’ device, tracked and transmitted to us by the App on
your device. Any Location Information we receive will be stored on Knectek
cloud server. We do this to provide you and other Tracker users with the most
recent and accurate location of the Tracker, even if they are out of the
devices’ Bluetooth range. The Location Information associated with your Tracker
is never made available to other Tracker users. Unless you actively decide to
share your Location Information through the Services. For example, by choosing
to share your Tracker with another Tracker user, or by using Social Networks. Knectek
will not identify you personally to other Tracker users or otherwise make your
Location Information available to any third party in personal identifiable form
without your prior consent.
In
addition, information that your mobile device sends when you use the Services,
such as your device’s model, operating system type and version, and the dates
and times of your requests, and any Personal Information that you provide to
our customer support team via live chat, email request submission, or direct
email are also collected by us.
We
may use and process your Personal Information, including your Location
Information: (i) to fulfill your requests for your use of the Services; (ii) to
provide you with support and handle requests and complaints; (iii) to send you
updates, notices, offers, and additional information related to the Services;
(iv) to create an anonymous, statistical or aggregated information collected on
the Services, in a form that does not enable the identification of a specific
user, by posting, disseminating, transmitting or otherwise communicating or
making available such information to users of the Services, to our service
providers or business partners; (v) to properly operate the Services; (vi) to
improve the quality of the Services; (vii) to enhance your experience; (viii)
to create new services and features, including customized services; (ix) to
change or cancel existing content or service; (x) for further internal,
commercial, research, anonymous reporting for internal and external clients,
and statistical purposes.
When
you create and use a Knectek account, you may choose to share information
between your Knectek account and some of your social network accounts (the
“Social Networks”), such as Facebook or Google. When you connect to the social
network account through the Services for the first time or otherwise make the
Services interact with your social network account, you will be asked to permit
the social network to share your personal information stored on such social
network with the Services. If you give the permission, Knectek is permitted to
collect your Personal Information that you have already made public on your
Social Networks only in accordance with your privacy settings you have set up
under your Social Networks. Through this option, you may also choose to have
Personal Information and other content about you (for example, the location of
your Knectek device and thus also of your tracked item) available, transmitted
and shared through the Services with your other Social Networks.
We
may use social plugins and social widgets through third-party Social Networks
to allow you to interact with social network services, such as Facebook,
Twitter, and Instagram. These Social Networks place cookies on your browser and
collect certain information, which may be associated with your name and
personal Social Networks.
These
social plugins, social widgets, and the Social Networks’ use of your Personal
Information is governed by the Social Networks, not by this Privacy Policy or Knectek.
We have no control over or access to the information collected, stored or used
by such Social Networks, and the information practices of such Social Networks
are not covered by this Privacy Policy. Therefore, we recommend you to
carefully read their privacy policies before you decide to use them. You can
manage this information in the privacy settings of each Social Networks. If you
do not wish to associate any information collected via the plugins, widgets
and/or other ways with your personal Social Network account information, you
should refrain from using these social plugins and widgets, and logout from
your Social Network account before using Knectek Services.
Our
Services is also integrated to third-party services, including but not limited
to Facebook, Google, Amazon, Shopify, IFTTT, Zapier, Muzzley, Google Nest,
Philips HUE, LIFX, and Samsung SmartThings. All these aforementioned trade
names are properties of their respective owners. These outside services
may also collect Personal Information about you and your online activities.
When you connect your account to the third-party services through the Services
for the first time or otherwise make the Services interact with your
third-party service account, you will be asked to permit the third-party services
to share your personal information stored on such third-party services with the
Services. If you give the permission, Knectek is permitted to collect and
access your information that you have already made allowed on your third-party
services only in accordance with your privacy settings you have set up under
your third-party services. To find out what information these services collect
from you, you can visit these third-party services official website to learn
more about their privacy policy.
Knectek
Services may contain links to websites and services that are owned or operated
by third party services. Any information that you provide on or to third-party
services, or that is collected by third-party services, is provided directly to
the owner or operator of the third-party services and is subject to the
third-party services’ privacy policy. Knectek is not responsible for the
content, privacy or security practices and policies of any third-party service.
This Privacy Policy does not apply to any kind of practices of companies that
we do not own or control, or to people that we do not employ or manage. To
protect your information, we recommend that you carefully review the privacy
policies of all third-party services that you access.
We
may use third party web analysis services to gather non-identifying information
to measure how users in aggregate interact with the Site. These outside
services may also collect information about your use of other websites over
time. Since we do not link any Personal Information that you provide to us
within the app to the information we store within the third-party analytics
software, this additional information is only analyzed in a way that cannot
identify you. In addition, these services may use cookies or other web technologies
to collect usage information, matched to an IP address, to help us analyzes how
our users use the Site and the App. We do not have access to or control over
cookies or other features that advertisers and third-party sites may use, and
the information practices of these advertisers and third-party websites are not
covered by this Privacy Policy. You can change your settings to refuse these
third-party cookies or to warn you before cookies are placed.
Cookies
are small text files that are placed on your mobile device’s memory or your
computer’s hard drive if your browser is set to accept cookies. The purpose of
cookies is to collect information on how users use the Services, so that we can
make it easier for you to use the Services and keep improving the quality of
the Services. For example, we use cookies to remember you when you return to
our Site, identify you when you sign-in, authenticate your access, enable your
use of specific functionalities, keep track of your in-app specified
preferences or choices, tailor content to you or geographic region, display a
personalized browsing history, and/or to provide specific technical support. We
may further use cookies to monitor site usage, conduct research, and diagnostics
to improve our content, products, and services, to help us analyze web traffic
in general, and enable us to display interest-based advertising on our Site. We
or third-party services may place cookies on your computer or mobile phone. The
cookies will expire after they have fulfilled their purpose. Cookies that are
placed by third-party services will have their expiration period determined by
the third party, not us.
Although
most internet browsers automatically accept cookies, you can change your
settings or use third party tools to prompt you before accepting cookies from
the websites you choose to visit, or to refuse cookies altogether. You can even
delete them through your browser. Most browsers also have settings to prevent
them from accepting new cookies, to notify you when you receive a new cookie,
or to delete or disable cookies altogether. Because cookies allow you to take
advantage of many of tracMo online features and functionalities, consider
leaving them turned on. Please note that some website features and
functionalities may not work properly without the use of cookies.
Web
beacons are tiny graphics with a unique identifier that may be included on the
Services for several purposes, including to deliver or communicate with
cookies, to track and measure the performance of the Services, to monitor how
many visitors view the Services, to provide analytics, to target ads, and to
monitor the effectiveness of our advertising. Unlike cookies, which are stored
on the user’s hard drive, web beacons are typically embedded invisibly on web
pages or email.
Our
Site and our App at this time do not recognize or support automated browser
signals regarding tracking mechanisms, such as “do not track” instructions or
requests. To understand if any of the third-party services it uses honor the
“do not track” requests, please read their privacy policies.
We
have physical, electronic, and procedural safeguards that comply with
regulations to protect personal information about you. We do not rent, sell,
share, disclose your Personal Information with other people, non-affiliated
companies, any other third parties, or government or law enforcement officials,
unless: (i) you have granted us permission to do so; (ii) we respond to
subpoenas, court orders, legal process, or legal request, or to establish or
exercise our legal rights or defend against legal claims, or compelled by law
to do so; (iii) we believe it is necessary to share information in order to
investigate, prevent, or take action regarding illegal activities, suspected
fraud, situations involving potential threats to the physical safety of any
person, violations of our Terms of Service, or as otherwise required by law and
regulation; (iv) we are acquired by, merged with another company, or asset sale
or if our assets are acquired by a third party, in the event we go out of
business or enter bankruptcy, or decide to buy another company or otherwise
reorganize business. Such transactions may involve, in accordance with
applicable law, the disclosure or transfer of your Personal Information to
prospective or actual purchasers, or the receipt of it from sellers in
connection with the transaction. It is our practice to seek appropriate protection
for information in these types of transactions. In the event that we undergo
re-organisation or are sold to a third party, you agree that any personal
information we hold about you may be transferred to that re-organised entity or
third party. We will notify you before information about you is transferred and
becomes subject to a different privacy policy; (v) to investigate, prevent, or
take action regarding security, technical issues, illegal activities, suspected
fraud, misappropriation, infringements, identity theft, situations involving
potential threats to the safety of any person, potential violations of our
Terms of Service and Privacy Policy, and other illegal activities and misuse of
our Services; (vi) to protect our rights or property, employees, users and the
public; (vii) to provide to our co-branded or OEM partners which is governed by
their Privacy Policy.
We
provide or disclose your Personal Information to our trusted partners or
affiliates, third party service providers, and software solutions, who work on
behalf of or with us, as authorized by Knectek under confidentiality agreements
to collect, process and use your Personal Information as data processors, such
as cloud based and hosting services, technical service providers, mail
carriers, communication agencies, advertisers, ad targeting service providers,
and customer support service providers; these parties may be located in
countries outside of your jurisdiction, including but not limited to the USA
and Canada. We only provide these third parties with the minimum amount of
personal data necessary to provide, improve, and promote the Services on our
behalf, and the third parties are not permitted to use your personal data
except for the limited purpose of completing the requested service or
transaction. These third parties also do not have any independent right to
share your Personal Information.
We
also limit access to Personal Information about you to employees who we believe
reasonably need to come into contact with that information to provide products
or services to you or in order to do their jobs.
You
have the right, at any time, to know whether your personal information has been
stored and can consult us to learn or access about their contents and origin,
to verify their accuracy or to ask for them to be supplemented, cancelled,
modified, updated or corrected, or for their transformation into anonymous
format or to block any of your personal information, as well as to oppose their
processing for any and all legitimate reasons. If you do not want us to use
your Personal Information, you can delete it by deleting your Account. Please
note, however, that if you delete your Personal Information, information
associated with any active Knectek device may still be collected anonymously.
However, since your Personal Information will be deleted, any new information
that is collected will no longer be associated with your Personal Information.
Requests should be sent to our support set out in the end of this Privacy
Policy. If you request the deletion of your account and your personal
information, we will delete such information, however please note we may not
delete information from our back-up systems or computers located outside of
your state, province, country, or other governmental jurisdiction where the
privacy laws may not be as protective as those in your jurisdiction.
We
may periodically send you promotional newsletters and emails. New categories of
marketing communications might be added from time to time. You can opt out of
receiving future marketing communications from these new categories by
following the unsubscribe instructions provided in the emails you receive.
Certain communications, like service announcements or administrative message,
billing information and the Service updates are necessary for you to receive,
so we reserve the right to send you those communications, and you will not be
able to opt out of those communications.
You
are responsible for keeping the secrecy of your password at all times. We
recommend using a strong password that you do not share with other services. If
you believe the security of your account has been compromised, please change
your password immediately by contacting our support set out in the end of
this Privacy Policy for assistance.
You
are responsible for ensuring the email address associated with your account is
accurate. Knectek uses that email to contact you about service updates, changes
to our policies, and account activities such as requests for your information
or locate attempts on your device. We are not responsible for personal data
transmitted to a third party as a result of a user providing an incorrect email
address.
We
implement commercially reasonable systems, applications and procedures to
secure your Personal Information, in order to reduce or minimize the risks of
theft, damage, loss of information, or unauthorized access, disclosure,
modification or use of information. Please be aware, however, that these
measures are cannot absolutely guarantee the security of your Personal Information.
Therefore, although we take great efforts to protect your Personal Information,
we cannot guarantee and you cannot reasonably expect that our databases will be
immune from any wrongdoings, malfunctions, unlawful interceptions or access, or
other kinds of abuse and misuse.
Our
Services are not directed to children under age 13 and we do not knowingly
collect Personal Information from children under age 13. If we learn that we
have collected Personal Information of a child under age 13, we will take steps
to delete such information from our systems as soon as possible.
If
you feel that your inquiry has not been satisfactorily addressed or you have
questions, suggestions or concerns, please contact us via support@knecteklabs.com.